Privacy Policy

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Flers Tourisme / Les Montagnes de Normandie is committed to protecting your privacy. Please contact us if you have any questions or problems regarding the use of your personal data and we will be happy to help.

By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.


Personal data: any information relating to an identified or identifiable natural person.
Processing: any operation or set of operations which is performed on personal data or sets of personal data.
Data subject: an individual whose personal data is being processed.
Child: a natural person under the age of 16.
We / us (capitalised or not) – Flers Tourisme / Les Montagnes de Normandie.

Data protection principles

We undertake to comply with the following data protection principles:

  • Processing is lawful, fair and transparent. Our processing activities have legitimate grounds. We will always consider your rights before processing personal data. We will provide you with information about the processing on request.
  • Processing is limited to its purpose. Our processing activities correspond to the purpose for which the personal data was collected.
  • Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose. Processing is limited in time. We will not keep your personal data longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of the data.

Rights of the person concerned

The data subject may exercise his/her rights :

  • Right to information: this means that you must know whether your personal data is being processed; what data is collected, where it comes from and why and by whom it is processed.
  • Right of access: this means that you have the right to access the data collected from / about you. This includes your right to request and obtain a copy of your personal data collected.
  • Right of rectification: you have the right to request the rectification or deletion of inaccurate or incomplete personal data.
  • Right of deletion: in certain circumstances, you may request that your personal data be deleted from our archives.
  • Right to restrict processing: under certain conditions, you have the right to restrict the processing of your personal data.
  • Right to object to processing: in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  • Right to object to automated processing: you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You may exercise this right whenever there is a result of profiling that produces legal effects concerning you or significantly affecting you.
  • Right to data portability: you have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
  • Right to complain: in the event that we refuse your request under your access rights, we will provide you with a reason why this is not possible. If you are not satisfied with the way your request has been dealt with, please contact us.
  • Right to assistance from the supervisory authority (CNIL): means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
  • Right to withdraw your consent: you have the right to withdraw any consent given for the processing of your personal data.

Information we collect

Information you have provided:

This may include your e-mail address, name, billing address, home address, etc., mainly information needed to deliver a product / service to you or to improve your customer experience with us. We record the information you provide so that you can, for example, comment or carry out other activities on our website. This information includes, for example, your name and e-mail address.

Information collected automatically about you :

This includes information stored automatically by cookies and other session tools. For example, your IP address, your e-mail address, your user ID, etc. This information is used to improve your customer experience. When you use our services or consult the content of our website, your activities may be recorded.

Information from our partners :

If we need to collect information from our trusted partners, we will do so with confirmation that they have legal grounds to share the information with us. This may be information that you have provided to them directly or that they have collected about you for other legal reasons.

Information available to the public :

If necessary, we may collect information about you that is publicly available.

How we use your personal data

We use your personal data for the following purposes:

  • To provide you with our best service, but also to simply communicate and interact with you, sometimes informing you of changes to our services.
  • Improve your customer experience.
  • Fulfil a legal or contractual obligation.

We use your personal data for legitimate reasons and/or with your consent.

In order to conclude a contract or fulfil contractual obligations, we process your personal data for the following purposes:

  • To identify you.
  • To provide you with a service or send / offer you a product.
  • To communicate either for sales or billing purposes.

On the basis of a legitimate interest, we process your personal data for the following purposes:

  • Administering and analysing our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of our services.
  • Conduct customer satisfaction surveys.

As long as you have not informed us to the contrary, we will continue to use this method.

With your consent, we process your personal data for the following purposes:

  • To send you newsletters and campaign offers from us only.
  • For other purposes, we have asked for your consent to process your briefing, contact, application and training requests, etc.

We process your personal data in order to fulfil the obligations arising from the law and/or use your personal data for the options provided for by the law. We reserve the right to anonymise personal data collected and to use such data. We will not use data outside the scope of this policy unless it is anonymised. We will retain your billing information and other information collected about you for as long as is necessary for accounting purposes or other legal obligations.

We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. In doing so, we will ensure that:

  • The link between the purposes, the context and the nature of the personal data is suitable for further processing.
  • Further processing would not adversely affect your interests.
  • That there would be an appropriate safeguard for the processing.

We will inform you of any further processing and its purposes.

Who else can access your personal data?

We do not share your personal data with third parties. In some cases, your personal data is provided to our trusted partners to enable us to provide you with the best possible service or to improve your customer experience. We may share your data with our freelancers, financial partners and third-party partners.

We take care to work only with processing partners who can ensure an adequate level of protection for your personal data. We only disclose your personal data to third parties when we are legally obliged to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.

How we secure your data

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for vulnerabilities and attacks. Our IT systems are protected (firewall, antivirus) and updated regularly (security, system, software updates, etc.). Regular maintenance operations are in place to anticipate potential problems.

Although we do our best, we cannot guarantee the security of information. However, we undertake to inform the relevant authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

If you have an account with us, for any service whatsoever (e-mail, online account, cloud access, etc.) please note that you must keep your user name and password secret and that you and we are jointly responsible in the event of a problem.

The children

We do not intend to voluntarily collect information from children. We do not target children with our services.

We use cookies for the following purposes

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track user movements and collect information about users. This is done in order to personalise and improve your experience with us.

Users are informed that when they visit the site, a cookie may be automatically installed on their browser software.

A cookie is a small text file stored on your computer. Cookies store information used to help the site function. Only we can access the cookies created by our website. You can control your cookies at browser level. Choosing to disable cookies may prevent you from using certain functions.

We may use cookies in the following cases:

  • Necessary cookies: these cookies are necessary for you to be able to use certain important functions on our website, such as logging in (where applicable). These cookies do not collect any personal information.
  • Functionality cookies: these cookies provide functionalities that make using our service more convenient and, where appropriate, allow us to offer more personalised features. For example, they may remember your name and e-mail address in comment forms. You therefore do not need to re-enter this information the next time you comment.
  • Analytical cookies: these cookies are used to track the use and performance of our website and services.
  • Advertising cookies: these cookies are used to display advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the permission of the website operator. These cookies “remember” that you have visited a website and that this information is shared with other organisations such as advertisers. Often, targeting or advertising cookies will be linked to site features provided by another company.

You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform. For more information on cookies, visit

The cookies we issue enable us to :

  • To compile statistics and volumes of visits to and use of the various elements making up our Site (sections and content visited, path taken), enabling us to improve the interest and ergonomics of our Services;
  • To adapt the presentation of our Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and display or reading software that your Terminal is equipped with;
  • To memorise information relating to a form that you have filled in on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (service subscribed to, contents of an order basket, etc.);
  • To allow you to access reserved and personal areas of our Site, such as your account, using identifiers or data that you may have previously entrusted to us;
  • To implement security measures, for example when you are asked to connect again to content or a service after a certain period of time.

Cookies issued on the site by third parties :

As a result of third-party applications integrated into our Site, certain cookies may be issued by entities other than our Site. In this case, the issue and use of these cookies are subject to the privacy protection policies of these third parties.

Advertising cookies record information about the browsing habits of Internet users, and can deduce their centres of interest or their movements on the website. They then enable companies to personalise the advertising that web users see according to the actions they have taken on the site they are visiting, as well as on other sites that use the same advertising network.

The social network sharing buttons (“Like” on Facebook, “+1” on Google, etc.) allow us to track you in the same way and to offer you targeted advertising.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can consult. If you wish to deactivate Google Analytics tracking, please visit the Google Analytics deactivation page.

Your choices regarding cookie management :

You have several options for managing cookies. Any changes you make may affect your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.

You can choose at any time to express and modify your wishes with regard to cookies, by the means described below.

Delete your cookies :

You can delete all your cookies, or just the ones you want. Deleting cookies does not prevent you from browsing or from reinstalling them during browsing. This allows you to control your browser’s cookie library at any given time. Technical cookies, which are necessary for browsing, will be reinstalled if you visit our Site again.

Private navigation :

The “Private Browsing” mode, now offered by all browsers, allows you to browse without keeping a history of pages visited or downloads. As far as cookies are concerned, all those recorded during your browsing will be deleted when you close your browser. This is not a solution for refusing cookies; however, their lifespan is limited to the duration of your browsing.

Users have all the aforementioned rights with regard to personal data communicated via cookies under the conditions indicated above. Users of the website are required to comply with the provisions of Act no. 78-17 of 6 January 1978, as amended, relating to information technology, files and civil liberties, any breach of which is punishable by law. In particular, they must refrain from collecting or misusing any personal information to which they have access or may have access, and in general from any act likely to infringe the privacy or reputation of individuals.

For more information on this subject: CNIL

Privacy statement – Download / Delete

For all enquiries, go directly to the contact page: Contact page.

Changes to the privacy policy

We may make changes to this privacy policy.
The last modification was made on 26 April 2022.